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Terms of Use

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Effective Date: November 11th, 2026

1. Acceptance of These Terms

These Terms of Use (these “Terms”) are a binding agreement between you and Houck Services, Inc., on behalf of itself and its affiliated brands (“Houck,” “we,” “us,” or “our”). These Terms, together with any document they expressly incorporate by reference, govern your access to and use of the following websites:

  • https://www.houcks.com/,
  • https://www.restore-it.com/,
  • https://www.acibuildings.com/,
  • https://agarwelding.com/,
  • https://www.bitnerelectric.com/,
  • https://www.heidlerroofing.com/,
  • https://zeisethomes.com/,
  • https://pumpsol.com/,
  • any other website Houck operates that posts or links to these Terms (collectively, the “Websites”).

Please read these Terms carefully. By using the Websites, you agree to these Terms and to our Privacy Policy, found at https://www.acibuildings.com/privacy-policy/, which these Terms incorporate by reference. If you do not agree, do not use the Websites. You must be at least 18 years old to use the Websites.

2. Changes to These Terms

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately upon posting and apply to all access to and use of the Websites thereafter.

Revised Terms take effect when we post them, unless we state a later date. If you keep using the Websites after that date, you accept the revised Terms. Changes to Section 19 (Dispute Resolution) will not apply to any Dispute that arose before the change took effect.

3. Accessing the Websites and Account Security

We may change, suspend, or discontinue the Websites, or any service or material on them, at any time without notice. We are not liable if any part of the Websites is unavailable at any time or for any period. We may restrict access to some or all of the Websites, including for registered users.

You are responsible for:

  • Making all arrangements you need to access the Websites.
  • Making sure that anyone who accesses the Websites through your internet connection knows about and follows these Terms.

Some features may ask you to register or provide other information. All information you provide must be correct, current, and complete. Our Privacy Policy governs all information you provide through the Websites, including through any interactive feature. If you receive a username, password, or other security credential, keep it confidential and do not share it. Your account is personal to you. Do not let anyone else use it. Notify us promptly at info@acibuildings.com if you learn of any unauthorized access to your account or any other security breach. Log out at the end of each session and use caution on public or shared devices.

We may disable any username, password, or other identifier at any time, for any reason or no reason, including if we believe you have violated these Terms.

4. Intellectual Property Rights

Houck, its licensors, or other content providers own the Websites and all of their content, features, and functionality. This includes all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement of that content. United States and international copyright, trademark, patent, trade secret, and other intellectual property laws protect these materials.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Websites for your personal use or for your legitimate business dealings with Houck. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Websites, except that:

  • Your computer may temporarily store copies of the materials while you access and view them.
  • Your web browser may cache files to improve display.
  • You may use any social media features we provide as those features allow.

You may print or download a reasonable number of pages for your own personal use or your dealings with Houck, if you do not further reproduce or distribute them.

You must not:

  • Modify copies of any materials from the Websites.
  • Use any illustrations, photographs, video or audio sequences, or graphics apart from the text that accompanies them.
  • Delete or alter any copyright, trademark, or other proprietary notice on copies of materials from the Websites.

You must not use the Websites, or any services or materials on them, for any commercial purpose other than your dealings with Houck.

To request any other use of material on the Websites, email us at info@acibuildings.com.

If you use the Websites in breach of these Terms, your right to use the Websites ends immediately. At our option, you must return or destroy any copies of materials you made. We do not transfer to you any right, title, or interest in the Websites or their content, and we reserve all rights not expressly granted. Any use of the Websites that these Terms do not expressly permit breaches these Terms and may violate copyright, trademark, and other laws.

5. Trademarks

Houck’s name and logo, and all related names, logos, product and website names, designs, and slogans, are trademarks of Houck or its affiliates or licensors. You may not use these marks without our prior written permission. All other names, logos, product and website names, designs, and slogans on the Websites belong to their respective owners.

6. Prohibited Uses

You may use the Websites only for lawful purposes and in compliance with these Terms. You agree not to use the Websites:

  • In any way that violates any applicable federal, state, local, or international law, including laws on the export of data or software.
  • To exploit or harm minors in any way, including by exposing them to inappropriate content or asking them for personal information.
  • To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the Content Standards in Section 9.
  • To send, or arrange for anyone to send, advertising or promotional material without our prior written consent, including junk mail, chain letters, spam, or similar solicitations.
  • To impersonate Houck, a Houck employee, another user, or any other person, including by using an email address or screen name associated with any of them.
  • To engage in any other conduct that restricts or inhibits anyone’s use of the Websites, or that we reasonably believe may harm Houck or users of the Websites or expose them to liability.

You also agree not to:

  • Use the Websites in any way that could disable, overburden, damage, or impair the Websites or interfere with anyone else’s use of them.
  • Use any robot, spider, scraper, or other automated means to access the Websites, including to monitor or copy material or to collect data to train artificial intelligence models, except for general-purpose search engines that follow our robots.txt instructions.
  • Use any manual process to copy material on the Websites in bulk without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Websites.
  • Introduce any virus, Trojan horse, worm, logic bomb, or other malicious or technologically harmful material.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Websites, the servers that host them, or any server, computer, or database connected to them.
  • Attack the Websites through a denial-of-service or distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Websites.

Reporting Security Issues. If you discover a security vulnerability in the Websites, report it to info@acibuildings.com. Do not access, alter, or disclose data that does not belong to you.

7. Monitoring, Enforcement, and Termination

We may:

  • Disclose your identity or other information about you to a third party who claims that material you posted violates their rights, if the law or legal process requires it or we reasonably believe disclosure is necessary to protect our rights or the rights of others.
  • Take legal action, including referral to law enforcement, for any illegal or unauthorized use of the Websites.
  • Terminate or suspend your access to all or part of the Websites for any reason or no reason, including any violation of these Terms.

We may cooperate fully with any law enforcement authority or court order that requests or directs us to disclose the identity or other information of anyone who posts material on the Websites. YOU WAIVE ANY CLAIMS AGAINST HOUCK AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS RESULTING FROM ANY ACTION ANY OF THEM TAKES DURING, OR AS A RESULT OF, AN INVESTIGATION BY ANY OF THEM OR BY LAW ENFORCEMENT.

We cannot review all material before it is posted and cannot ensure prompt removal of objectionable material. We assume no liability for any action or inaction regarding content provided by any user or third party. We have no liability to anyone for performing or not performing the activities in this section.

Effect of Termination. If your access ends, Sections 4, 7, 10, and 15 through 21 survive, along with any other provision that by its nature should survive.

8. Content Standards

These content standards (the “Content Standards”) apply to all User Contributions and all use of Interactive Services. User Contributions must comply with all applicable laws. User Contributions must not:

  • Contain any material that is defamatory, obscene, indecent, abusive, harassing, violent, hateful, or inflammatory.
  • Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other right of any person.
  • Violate the legal rights of others, including rights of publicity and privacy, or contain material that could give rise to civil or criminal liability.
  • Be likely to deceive any person, including fake reviews or reviews that do not disclose a material connection to Houck.
  • Promote, advocate, or assist any illegal activity.
  • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes, barter, or advertising.
  • Suggest that we or any other person endorses them, if that is not the case.

9. Reliance on Information Posted

We provide the information on the Websites for general information only. We do not warrant that this information is accurate, complete, or useful. You rely on it at your own risk. We disclaim all liability arising from anyone’s reliance on these materials. Information on the Websites is not a quote, estimate, or offer of services. A separate written agreement with Houck governs any services we perform.

The Websites may include content from third parties, including other users and third-party licensors. Any statements or opinions in third-party content belong solely to the person or entity that provided them and do not necessarily reflect Houck’s views. We are not responsible or liable to you or any third party for the content or accuracy of third-party materials.

10. Changes to the Websites

We may update the content on the Websites from time to time. Content may not be complete or current at any given time, and we have no obligation to update it.

11. Privacy, Cookies, and Data Collection

Our Privacy Policy explains how we collect, use, and disclose information about you and how you can exercise any privacy rights you have under applicable law. Our Privacy Policy governs all information we collect through the Websites.

Cookies and Tracking Technologies. We and our third-party partners use cookies, pixels, tags, chat tools, session replay tools, and similar technologies on the Websites to operate the Websites, analyze use, and support advertising. Our Privacy Policy describes these technologies and your choices, including how to opt out of targeted advertising.

Data Security. We use reasonable safeguards to protect information we collect through the Websites. No method of internet transmission or storage is completely secure, and we cannot guarantee the security of your information. Do not send sensitive information, such as Social Security numbers, financial account numbers, or health information, through website forms or email.

Children. The Websites are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

Calls, Texts, and Emails. If you give us your phone number or email address, we may contact you about your inquiry or our services. We will send marketing calls or text messages using automated technology only with your separate prior express written consent.

12. Linking to the Websites and Social Media Features

You may link to the Websites if you do so in a fair and legal way that does not damage or take advantage of our reputation. You may not link in a way that suggests any association with, approval of, or endorsement by Houck without our express written consent.

The Websites may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on the Websites.
  • Send emails or other communications with certain content, or links to certain content, on the Websites.
  • Cause limited portions of content on the Websites to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features only as we provide them, only with the content they display , and in compliance with any additional terms we provide for them. You must not:

  • Link to the Websites from any website that contains material that violates the Content Standards.
  • Cause the Websites or any part of them to be displayed on, or appear to be displayed by, any other website, for example through framing or in-line linking.
  • Otherwise take any action with materials on the Websites that are inconsistent with these Terms.

You agree to cooperate with us to immediately stop any unauthorized framing or linking. We may withdraw linking permission without notice.

We may disable any social media features and any links at any time without notice.

13. Links from the Websites

The Websites may contain links to third-party websites and resources, including in advertisements. We provide these links for your convenience only. We do not control those websites or resources and are not responsible for them or for any loss or damage from your use of them. If you visit a linked third-party website, you do so at your own risk and subject to that website’s terms and privacy practices.

14. Disclaimer of Warranties

We cannot guarantee that files available for download from the internet or the Websites will be free of viruses or other destructive code. You are responsible for your own virus protection, data accuracy, and data backup. TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DENIAL-OF-SERVICE ATTACK, VIRUS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR EQUIPMENT, PROGRAMS, DATA, OR OTHER MATERIAL DUE TO YOUR USE OF THE WEBSITES, ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES, OR YOUR DOWNLOAD OF ANY MATERIAL POSTED ON THE WEBSITES OR ANY WEBSITE LINKED TO THEM.

YOU USE THE WEBSITES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES AT YOUR OWN RISK. WE PROVIDE THE WEBSITES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITES “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NEITHER HOUCK NOR ANY PERSON ASSOCIATED WITH HOUCK WARRANTS THAT THE WEBSITES OR THEIR CONTENT WILL BE COMPLETE, SECURE, RELIABLE, ACCURATE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE WEBSITES OR THEIR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITES WILL MEET YOUR NEEDS. THIS SECTION DOES NOT LIMIT ANY WARRANTY IN A SEPARATE WRITTEN AGREEMENT BETWEEN YOU AND HOUCK FOR SERVICES.

TO THE FULLEST EXTENT PERMITTED BY LAW, HOUCK DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOUCK, ITS AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE, LOST PROFITS, LOST BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITES, ANY LINKED WEBSITES, OR ANY CONTENT ON THEM, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF HOUCK AND THE PERSONS LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITES OR THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS ($50).

This section does not limit our liability for gross negligence or willful misconduct.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You agree to defend and indemnify Houck, its affiliates, licensors, and service providers, and their officers, directors, employees, contractors, agents, successors, and assigns, against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Websites other than as these Terms expressly allow; (c) your User Contributions; or (d) your violation of any law or third-party right. We may control the defense of any claim at your expense, and you will cooperate with our defense. You may not settle any claim without our prior written consent. This section does not apply to claims caused by our gross negligence or willful misconduct.

17. Governing Law and Jurisdiction

Pennsylvania law governs these Terms, your use of the Websites, and any dispute or claim relating to them, including non-contractual claims, without regard to conflict of law rules. The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), governs the formation, interpretation, and enforcement of the agreement to arbitrate in Section 19. Pennsylvania substantive law applies to the merits of any Dispute resolved in arbitration.

Any claim that is not subject to arbitration under Section 19, including any action to confirm, vacate, or enforce an arbitration award, must be brought exclusively in the United States District Court for the Middle District or Eastern District of Pennsylvania or the Court of Common Pleas of Dauphin County, Pennsylvania. You and Houck consent to the jurisdiction of, and venue in, those courts.

18. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND HOUCK TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION. IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED IN SUBSECTION (g).

a. Scope

“Dispute” means any claim, dispute, or cause of action between you and Houck relating to the Websites, Houck’s collection, use, or disclosure of your personal information in connection with the Websites, or these Terms. This Section 19 does not apply to: (i) claims by Houck employees relating to their employment; (ii) individual actions in small claims court within that court’s jurisdiction; or (iii) claims by either party for injunctive or other equitable relief in court to stop the unauthorized use or infringement of copyrights, trademarks, trade names, logos, trade secrets, or patents.

b. Class Action Waiver

You and Houck may bring Disputes against each other only on an individual basis. Neither of you may bring or take part in any Dispute as a plaintiff or class member in any class, collective, consolidated, or representative action, whether in arbitration or in court. The arbitrator may not consolidate more than one person’s claims. If a court finds this class action waiver unenforceable as to any claim, that claim (and only that claim) will proceed in court, and the court will stay it until any individual arbitration is complete.

c. Agreement to Arbitrate; Jury Trial Waiver; Informal Resolution

You and Houck agree to resolve any Dispute through final and binding individual arbitration. YOU AND HOUCK WAIVE THE RIGHT TO A JURY TRIAL ON ANY DISPUTE.

Before starting an arbitration, the party with a Dispute must send the other party a written notice. Send notices to Houck by certified mail, courier, or email to: Houck Services, Inc., Attn: Legal Department, 10 Parkview Heights Rd. Ephrata, PA 17522 or info@acibuildings.com. Houck will send notices to the most recent contact information you gave us.

The notice must include: (i) the sender’s name, street address, telephone number, and email address; (ii) a brief description of the Dispute; (iii) the amount of money at issue, if any; and (iv) the specific relief requested. The parties must then try in good faith to resolve the Dispute informally, which may include a telephone or video conference in which you take part personally.

If the parties do not resolve the Dispute within thirty (30) days after the notice is received, either party may start arbitration by filing a written demand. Any limitations period is tolled during this thirty (30) day period.

d. Time Limit to Bring Claims

You must bring any Dispute within one (1) year after it arises, or the Dispute is permanently barred. This time limit does not apply where a statute prohibits shortening the limitations period for that claim. This period may be shorter than the period the law would otherwise allow.

e. Arbitration Rules and Procedures

The American Arbitration Association (“AAA”) (https://www.adr.org/) will administer the arbitration under its Consumer Arbitration Rules (the “AAA Rules”), except as these Terms modify them.

If AAA is unavailable or unwilling to administer the arbitration, or the parties agree not to use AAA, the parties will agree on a substitute impartial arbitration provider. If the parties cannot agree, a court of competent jurisdiction will appoint one under 9 U.S.C. § 5. This agreement to arbitrate does not depend on AAA’s availability.

You and Houck also agree that:

  • Neither party may bring a Dispute in court, except as this Section 19 allows. Discovery and other rights available in court may be limited or unavailable in arbitration.
  • The arbitration will take place at a location the parties agree on. If the parties cannot agree, the arbitrator will choose a location in Pennsylvania. The arbitrator may order that the arbitration take place by telephone, by video, or on written submissions only.
  • The arbitrator must be a retired judge or an attorney licensed to practice law in Pennsylvania, selected by the parties from the AAA roster. If the parties cannot agree on an arbitrator within fourteen (14) days after AAA notifies them that it received the demand, AAA will appoint the arbitrator under the AAA Rules.
  • The arbitrator may award any individual relief available in court, including damages, declaratory relief, and injunctive relief, but only in favor of the individual party seeking relief and only to the extent needed to resolve that party’s individual claim. The arbitrator may not award relief to anyone else.
  • These Terms involve interstate commerce. The FAA governs the interpretation and enforcement of this Section 19.
  • Any court of competent jurisdiction may enter judgment on the arbitrator’s award.
  • Arbitration proceedings and records are confidential, except as needed to confirm, vacate, or enforce the award, or as the law requires.
  • Each party may be represented by an attorney of its choosing at its own expense.

The AAA Rules govern payment of filing, administration, and arbitrator fees. If you show that arbitration costs would be prohibitive compared to litigation costs, Houck will pay as much of those fees as the arbitrator finds necessary to keep the arbitration from being cost-prohibitive. If the arbitrator finds your claims frivolous, you must repay Houck any fees it paid on your behalf that you would otherwise owe under the AAA Rules.

If any part of this Section 19 is held invalid or unenforceable, that part will be limited to the minimum extent required, and the rest of this Section 19 will remain in effect, subject to subsection (b).

f. Mass Arbitration

If 25 or more similar Disputes are filed against Houck by or with the help of the same or coordinated counsel, the AAA’s Mass Arbitration Supplementary Rules will apply. The parties will cooperate in good faith to resolve those Disputes efficiently, including through bellwether proceedings.

19. Waiver and Severability

Our failure to enforce any right or provision of these Terms does not waive that right or provision. A waiver of any term on one occasion does not waive that term or any other term on any other occasion.

If a court or other tribunal of competent jurisdiction holds any provision of these Terms invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

20. Entire Agreement; Assignment

These Terms and our Privacy Policy are the entire agreement between you and Houck regarding the Websites. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties regarding the Websites. If you have a separate written agreement with Houck for services, that agreement governs those services, and these Terms govern only your use of the Websites. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

21. Contact Us

Houck Services, Inc. operates the Websites.

Send feedback, comments, technical support requests, and other communications about the Websites to: info@acibuildings.com